I can't get Amazon Alexa to work

[Thatwriterlady]

I just got my Versa 2 a few days ago and while I've figured a few things out, Alexa isn't one of them. It required me to download the Alexa app, so I did, and it's supposed to be my default on my phone, but I can't get it to recognize voice commands, so I'm unsure if that's why I can't figure out how to get it set up in the Fitbit app, and then sync to the Fitbit. What am I doing wrong? Am I missing a step somewhere? I don't even see where to set Alexa up in the Fitbit app. Can someone please help me? 

[Rich_Laue]

Hello @Thatwriterlady let's open the Fitbit app, tap settings, then Alexa, log into your Alexa account. 

[MandyLynnJ]

Mine is connected via the app still doesn't work even with phone app on.  

[Rosemariep]

App installed opened and logged in but fitbit versa 2 keeps saying complete setup in fitbit mobile app and sync device. Please help.

[Rich_Laue · Accepted solution]

@Rosemariep you say that the app is installed and logged in. 

Are you on the Fitbit app? 

On the Fitbit app. Tap the account in the top left corner. 

Tap the Versa 2

Tap the Alexa tile 

Log on to your Alexa account. 

[Rosemariep]

Thank you so much I promise I couldn't remember where that app was on
fitbit.

[Fabat57]

Me too!  SO FRUSTRATING!

[Fabat57]

Just got it to work - slide left, find the app, and wake it up!  It's a miracle..... 🙂