I can't set up my Alta

[Avyna]

I just got my Alta today. It's charged, and I went to set it up in the fit bit app. I hit the button to finish setting out up and it tells me to update my app. My app is up to date. My phone is up to date, and supported. I have rebooted my phone. I have reset my Alta. I have uninstalled and reinstalled the app three times. I do not have access to a computer with internet. Please somebody help.

[MarreFitbit]

It's nice to have you here @Avyna, welcome my friend ! I'd recommend taking a look at this discussion I had with another user experiencing the same issue as you. 

Give it a shot and let me know if that works! 

[Avyna]

I read this post before I posted mine, and tried everything on it. Nothing
worked. The app is telling me I need to update it, but there is no update
for our in Google play store.

[MarreFitbit]

If you've followed all the suggestions in order to make it works, my best recommendation would be to get in touch with Customer Support directly.

I'm pretty sure they will do a deeper investigation and see where the issue is coming from. Don't forget to mention all the steps you've done so far to avoid getting the same ones.

Catch you later @Avyna! 

[Avyna]

Thank you