help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I can't set up notifications on my Alta

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-16-2016 18:51 - last edited on ‎05-12-2016 19:03 by Moderator Alum

‎03-16-2016 18:51 - last edited on ‎05-12-2016 19:03 by Moderator Alum

Have moto x 2nd. Followed instructions. No texts nor calls on Alta. Bluetooth does not show "Alta". Is there a solution?

 

Moderator edit: subject updated for clarity

Best Answer
0 Votes
1 REPLY 1

‎05-13-2016 15:04

‎05-13-2016 15:04

Hey @Bittingfit is great to see you on the Community! Smiley Happy I found that your Moto X is on the list of compatible devices. Try the following to make it work:

1. Update your Fitbit app to the latest version

2. Restart your tracker 

3. Clear your Fitbit app browser cache by: Log out from Fitbit app > Phone settings > Fitbit app > Clear Cache > Clear Data > Close the app > Log back into the Fitbit app

4. Log back into your Fitbit app and follow the steps on this post "Alta Notifications"

 

In addition let me share with you this video to follow the process step by step. Cat Very Happy  https://youtu.be/7uD3jjUFlD4

 

Let me know how it goes, I hope this get you back on track! 

Community Moderator Tarin | Community Moderator

If this post was helpful vote for it or accept it as a solution! Remember challenge yourself and become better than yourself. Share your story!

Best Answer
0 Votes