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Unable to sync LGL33L

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‎05-12-2016 14:15 - last edited on ‎05-13-2016 10:51 by Moderator Alum

‎05-12-2016 14:15 - last edited on ‎05-13-2016 10:51 by Moderator Alum

Since the 10th I have not been able to sync my LGL33L phone. I never had any trouble before.

 

Moderator edit: edited title for clarity

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‎05-13-2016 16:02

‎05-13-2016 16:02

Welcome to the Community @seibolp! That is very weird, but let me share with you a couple of tips to make it work:

1. Clear the Browser Cache on your Fitbit app by: Log out from Fitbit app > Phone settings > Fitbit app > Clear Cache > Clear Data > Force Close the app
2. Turn off the Bluetooth and also your cellphone
3. Restart your tracker
4. Turn On your cellphone and also the Bluetooth
6. Finally, log back into your Fitbit app and Set up your tracker as a new Fitbit device.

 

Let me know how it goes, I'll be around! Smiley Wink

 

Community Moderator Tarin | Community Moderator

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