08-19-2016 01:19
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08-19-2016 01:19
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When I try to log in the Android app it says:
"Network operation failed.
Fitbit.com is unavailable. Please try again later."
I have reinstalled it and keeps saying the same. If I choose remember password, it also says the same.
I have a Moto G, Android version 5.1. Before it was working fine... although with problems for syncing so I deleted the data and reinstall, and then the problems started.
I need some help :'(
Answered! Go to the Best Answer.
07-10-2017 12:15
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07-10-2017 12:15
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This is exactly the same issue with my Google pixel. But I can login online
07-10-2017 12:21
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07-10-2017 12:21
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07-10-2017 12:26
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07-10-2017 12:26
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I'm having the same issue with the Android app...
07-10-2017 12:42
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07-10-2017 12:42
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I've tried all the steps checking security certs enabled but still no joy!
07-10-2017 12:42
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07-10-2017 12:42
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07-10-2017 12:46
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07-10-2017 12:46
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Cannot access the app from my nexus 6p... looks like a fitbit system error?!! help!
07-10-2017 12:48
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07-10-2017 12:48
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I can confirm on the same. Was having issues with my Charge 2 not syncing so I reinstalled the app and noticed two things 1) it's giving me the above error about "Invalid username/password" 2) There is no login using Google account option anymore on the app. 3) From time to time I get a different error "No Network Connection" which I can confirm that is wrong.
I'm using a Nexus 6 with vanilla 7.0 build NBD92F.
07-10-2017 12:50
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07-10-2017 12:50
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and they were working on it now. So, fingers crossed that is actually the
case and it gets resolved soon.

07-10-2017 12:59
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07-10-2017 12:59
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My Nexus 5x is having the same problem...says invalid email or password (but I am able to log in on my desktop), no connection (but I can get into other apps and refresh them just fine) or fitbit.com is unavailable. I also uninstalled the app & reinstalled it. Help! I use this app every day! 😞
07-10-2017 13:08
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07-10-2017 13:08
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Same issue here on my S8+, glad to see I'm not the only one suffering and it's an issue at their end!

07-10-2017 13:09
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07-10-2017 13:09
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Followed steps suggested by moderator & rebooted. I have a good wifi connection but still getting the "no network connection", "invalid email or password" and "Fitbit.com is unavailable. Please try again later" messages. 😞
07-10-2017 13:12
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07-10-2017 13:12
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networks on different continents... It has to be a fitbit.com issue.. would
be nice if one of the Fitbit team would give us an update.
07-10-2017 13:26
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07-10-2017 13:26
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It has to be a Fitbit issue. I am having the same issue. I unistalled and reinstalled, etc.. nothing works and I am getting the same error messages as all of the people above in the last hour. I am glad I checked here, as its not us going crazy! It's a problem on their end..
07-10-2017 13:26
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07-10-2017 13:26
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I got this Fitbit (it was my daughter's) last week and everything has been fine--or so I thought. When I went online today to look at my dashboard, it said it hadn't synced since last Thursday and that my battery was dead (it wasn't). I have tried many of the solutions that show up on these forums with no luck at all.
I have restarted the device twice. I have uninstalled and installed my Fitbit app 3 times now. I have unpaired and re-paired the device. I have turned the phone off and on several times, put it in airplane mode, turned bluetooth on, turned it off, changed my password. When I try to log in, I first get a message saying "invalid email or password"(I am logged in online using my new password) , then the message is "no network connection" (I have wifi enabled and downloaded an audio book earlier), then"Fitbit.com is unavailable. Please try again later." This time I got "Network operation failed No network connections. Please check your settings." But I know I have network connections. When I hit the "retry" button, it goes back to "Invalid email or password." This is ridiculous!
07-10-2017 13:38
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07-10-2017 13:38
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fully agree ... but do we have a moderator's attention? Is anyone from Fitbit looking at this???
07-10-2017 13:38
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07-10-2017 13:38
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Just saw the note at the top of the page that there were problems affecting mobile login etc. Hope that's the problem.

07-10-2017 13:52
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07-10-2017 13:52
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Affecting me too. Can't log in to my app.
07-10-2017 13:55
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07-10-2017 13:55
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I did the same things. Just got this message above as I am posting this reply:
"We are aware of an issue affecting mobile login, syncing, and app features. This is expected to be resolved shortly, and we appreciate your patience. Your steps are still being counted! "
07-10-2017 13:56
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07-10-2017 13:56
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"We are aware of an issue affecting mobile login, syncing, and app features. This is expected to be resolved shortly, and we appreciate your patience. Your steps are still being counted! "

07-10-2017 14:02
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07-10-2017 14:02
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Hi Silvia!
My FitBit app will not work. I have followed your suggestions. Any additional thoughts? Are there server problems? Thank you! 🙂
