I cannot log in in the Android app. "Fitbit.com is unavailable" msg

[D7Torres]

When I try to log in the Android app it says:

"Network operation failed.

Fitbit.com is unavailable. Please try again later."

I have reinstalled it and keeps saying the same. If I choose remember password, it also says the same.

I have a Moto G, Android version 5.1. Before it was working fine... although with problems for syncing so I deleted the data and reinstall, and then the problems started.

I need some help :'(

[Baaza87]

This is exactly the same issue with my Google pixel. But I can login online 

[laurenft]

I also can log onto the website through my PC.

[clyonmoon]

I'm having the same issue with the Android app...

[Redheadrocket26]

I've tried all the steps checking security certs enabled but still no joy!

[Cookienanna]

Fitbit app on my mobile keeps asking me to log in then shows message Fitbit.com is unavailable.Please try again later. It is working on my pad and on my computer. Not sure how to fix this!!!

[Scottyg236]

Cannot access the app from my nexus 6p... looks like a fitbit system error?!!  help!

[killergoalie]

I can confirm on the same.  Was having issues with my Charge 2 not syncing so I reinstalled the app and noticed two things 1) it's giving me the above error about "Invalid username/password" 2) There is no login using Google account option anymore on the app. 3) From time to time I get a different error "No Network Connection" which I can confirm that is wrong.

I'm using a Nexus 6 with vanilla 7.0 build NBD92F. 

[Martin8777]

I went on the support chat and was told it was a known issue at their end
and they were working on it now. So, fingers crossed that is actually the
case and it gets resolved soon.

[Shmaemy]

My Nexus 5x is having the same problem...says invalid email or password (but I am able to log in on my desktop), no connection (but I can get into other apps and refresh them just fine) or fitbit.com is unavailable.  I also uninstalled the app & reinstalled it.  Help!  I use this app every day!  😞

[Ruth_JB]

Same issue here on my S8+, glad to see I'm not the only one suffering and it's an issue at their end!

[Shmaemy]

Followed steps suggested by moderator & rebooted.  I have a good wifi connection but still getting the "no  network connection", "invalid email or password" and "Fitbit.com is unavailable. Please try again later" messages.  😞 

[Scottyg236]

Same here buddy. I'm in the UK, we have different phones on different
networks on different continents... It has to be a fitbit.com issue.. would
be nice if one of the Fitbit team would give us an update.

[Ruaca]

It has to be a Fitbit issue.  I am having the same issue.  I unistalled and reinstalled, etc.. nothing works and I am getting the same error messages as all of the people above in the last hour.  I am glad I checked here, as its not us going crazy!  It's a problem on their end..  

[kjl13]

I got this Fitbit (it was my daughter's) last week and everything has been fine--or so I thought.  When I went online today to look at my dashboard, it said it hadn't synced since last Thursday and that my battery was dead (it wasn't).  I have tried many of the solutions that show up on these forums with no luck at all.

I have restarted the device twice.  I have uninstalled and installed my Fitbit app 3 times now.  I have unpaired and re-paired the device.  I have turned the phone off and on several times, put it in airplane mode, turned bluetooth on, turned it off, changed my password.  When I try to log in, I first get a message saying "invalid email or password"(I am logged in online using my new password) , then the message is "no network connection" (I have wifi enabled and downloaded an audio book earlier), then"Fitbit.com is unavailable.  Please try again later."  This time I got "Network operation failed No network connections.  Please check your settings." But I know I have network connections.  When I hit the "retry" button, it goes back to "Invalid email or password."    This is ridiculous! 

[laurenft]

fully agree ... but do we have a moderator's attention?  Is anyone from Fitbit looking at this???

[kjl13]

Just saw the note at the top of the page that there were problems affecting mobile login etc.  Hope that's the problem.

[macqueen82]

Affecting me too. Can't log in to my app. 

[ChipNipple]

I did the same things. Just got this message above as I am posting this reply:

"We are aware of an issue affecting mobile login, syncing, and app features. This is expected to be resolved shortly, and we appreciate your patience. Your steps are still being counted! "

[ChipNipple]

"We are aware of an issue affecting mobile login, syncing, and app features. This is expected to be resolved shortly, and we appreciate your patience. Your steps are still being counted! "

[Shmaemy]

Hi Silvia!

My FitBit app will not work.  I have followed your suggestions.  Any additional thoughts? Are there server problems?  Thank you!  🙂