I get error 'no internet connection' when trying to access clock faces

[rhodejordan]

Every time I try to access the watch faces, apps, or tiles section in the app I get this error. Has been happening for weeks now. I've tried uninstalling, removing my Fitbit watch and re-adding it, clearing cache and data.

 

Moderator edit: clarified subject.

[Guy_]

Hi @rhodejordan - did you check the private DNS setting of your phone, this can cause an issue for the Gallery?

[rhodejordan]

Thank you! Turns out one of the domains necessary for that part of the app was being blocked by my pi-hole.

[ManuFitbit]

Welcome to the forums @rhodejordan. 

Thank you for sharing the inquiry regarding your Fitbit. Thank you for trying to fix it on your own. 

Glad to hear you hit the nail on the head. 

Thanks for your help @Guy_