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I have to Force Stop the app in order to synch my Luxe

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‎10-08-2024 08:44

‎10-08-2024 08:44

Good morning, 

I am having an issue where I have to Force Stop the Fitbit android app in order to sync my Luxe, and would like to know if there are any solutions to this issue? 

I have followed all other suggestions I could find that relate to this issue:

1. my bluetooth is always on

2. I have disabled battery optimization for the app

3. i have reset my Luxe, and my phone

4. i have cleared cache/storage

I shouldn't have to do any of these steps in order to sync.  Before I realized this issue was happening, my Luxe went 3 days without syncing.  As of right now, the only way my Luxe syncs is after Force Stopping the app.  

Is there a way to fix this? Or should I start shopping for a new fitness tracker? 

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