help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

In app notifications not loading

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-16-2020 18:34

‎02-16-2020 18:34

I have been having problems with my in app fitbit notifications not loading and having an error on the bottom of the screen for the past 5 days. (Cant see comments, friend requests or any challenge notifications for the past 5 days. I'm getting emails saying that I have friend requests, but I cant respond to them or see them in the app)

This also happened at the same time my workweek hustle that I created disappeared. 

-I restarted my phone

-I closed the app and restarted again

-I manually updated Fitbit app in the Playstore

Nothing has helped! 

-I fully charged my phone and Fitbit

 

Best Answer
1 REPLY 1

‎02-17-2020 16:36

‎02-17-2020 16:36

Hi @MarshaU, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting too. To better assist you with this and to gather more information, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Also, please try to check such information in www.fitbit.com dashboard and let me know if the same issue is experienced, this way we will be able to identify if this is affecting your account or the Fitbit app as itself.

 

Keep me posted and let me know if you have any additional questions. 

Best Answer