Inaccurate Speed & Distance, but Accurate GPS

[Thoren]

I just recorded a bike ride with my Charge 3 connected to my Pixel 3 XL, and it seems the connected GPS did some weird things. My ride should have been close to 6.0 miles, but showed up as 6.33, and for a few parts of the ride, it shows a much higher speed than I was going (up to 38.5, I've never gone over 30 mph AFAIK).

However, the map doesn't show me moving anywhere I didn't go, so the locations seem to be accurate.

Here's the activity: https://www.fitbit.com/activities/exercise/20048660755

[LanuzaFitbit]

Welcome to the Forums @Thoren .

Thanks for letting us know about this issue. We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if you have any other questions.

[niconyc]

I have a similar but different issue. I manually record activities like hiking and I'm getting a wildly different distance on my Pixel 3 than the identical hike recorded on my wifes iPhone. this happens regularly. Fitbit says it is fully supported on Pixel 3. 

[LanuzaFitbit]

Hello @niconyc.

I apologize for the delay in my response. Thanks for sharing those details.

In this case I'd like to ask some questions:

• Did you track with both of the phones at the same time?
• Was the Fitbit fully connected to your Pixel 3, or did you set the connection to start and then start the activity?
• Also, were there lots of different trees or clouds that could've caused the connection to be unstable? 

I look forward to your reply.