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Inaccurate sleep log? Flex 2

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Today my fitbit wouldn't update my sleep log even after syncing repeatedly and restarting my phone. Finally I entered a start and end time of 1230am to 8pm (I work nights.) Then all of a sudden it said I slept 10 hr and 12 min (inaccurate) and that I was restless for 451 minutes restless 65 times awake 55 times. My chart was all light blue and red even though I got amazing sleep and don't remember being restless at all. Has this happened to anyone else???

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Hi there @amberpow, welcome aboard to the Fitbit Community! Your scenario reminds me to something we have shared before in the Community, please take a look here: Crazy or Inaccurate Sleep Log? Change your settings! Make sure is not your case.

 

If this is not your case try with a restart, to restart your tracker:

 

  1. Plug the charging cable into the USB port on your computer or a UL-certified USB wall charger.
  2. Remove the pebble from the wristband and press it into the compartment on the charging cable. The pins on the charging cable must align with the corresponding pins on the back of the pebble to lock securely in place.
    User-added image

    You’ll know the connection is secure when the pebble vibrates and you see the indicator lights blinking.

  3. Find the button on the charging cable below the tracker compartment.
  4. Press it three times within five seconds. The tracker vibrates each time you press the button. A few seconds after the third press, all the lights will flash simultaneously. This means the pebble has restarted. If you miss the light flash but notice the pebble has resumed charging, that too is confirmation that the restart was successful.
  5. Remove the pebble from the charging cable and insert it back into the wristband.

Hope this helps and let me know how it goes.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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