Incomplete RUN map on Android app but no issue on PC Dashboard

[SomeBitFit]

Win10_PC_ Fitbit DashboardAndroid phone ver9RUN map is incomplete on Android phone but kilometer markers still show for missing track. For example, a 9k run, the track of my run will show a red track starting at the 5k mark till the end of the run but the kilometer markers up to the 5k are still there/  All data from the start to end is available. Now if I open  on my PC the Fitbit Dashboard, the whole RUN is on show. I assume that all GPS co-ordinates have been uploaded via phone so cannot understand that the PC dashboard is unaffected 

The issue is not evident on all runs.

Any ideas ?

Fitbit Charge 5/Android Ver 9

Bjorn

Moderator edit: Subject for clarity.

[charleskn]

@SomeBitFit Well you learn something new every day. I didn't know you could do that. However, Google only seems to be allowing me to upload GPX files from my Polar account, and not TCX files from Fitbit.

[SomeBitFit]

@charleskn.TCX file needs to be converted to .XLSX file to import to Google Maps. In Google Maps, select Lat/Long and create map.

[SomeBitFit]

@t.parker  TCX link below

TCX  

[t.parker]

@SomeBitFit I gave it a quick look and there is something off indeed:

As you can see, my renderer can render the whole course however, if you look at the HR chart there is something off. A quick look at the file revealed that there are a number of trackpoints indicating DistanceMeters 0.0m which indicates a pause - this is nothing unusual. Usually, renderers shouldn't have an issue with that. But the end is suspicious...

This is my hike from September. My watch died in the end and the TCX file ends at the moment I turned my watch on again:

It looks very similar to what you've got in your TCX.

Can you tell more details about how the activity was recorded (manually with Exercise app, automatically)? Did you use pause? What happened at the end? It looks like you kept it paused for nearly 45 minutes and then shut it down. Is this what happened? The file doesn't seem to be corrupted but Fitbit's renderer may not like something that is unusual and appears rarely. Hence, circumstances matter 🙂 Oh, and by GPS you ran 12.69km, not 9.58km. I'm curious why there's such a huge difference.

[SomeBitFit]

@t.parker 

Did you use pause? What happened at the end? It looks like you kept it paused for nearly 45 minutes and then shut it down. Is this what happened?

Answer: Yes, that is what happened.. A pause halfway and long pause near the end.

I'll have a run tomorrow without activating Pause and then review the data .Will keep the forum posted.

@t.parkerGPS you ran 12.69km, not 9.58km.We'll that's inflation for you !

[t.parker]

@SomeBitFit if the end is a long pause then the file doesn't seem to be corrupted or contain anything TCX renderers wouldn't deal with. Google Maps displays your route as corrupted most likely due to conversion issues (this is a reason why I don't use GM to view my routes). Pausing the activity shouldn't really affect anything. Have you ever managed to reproduce this issue with any other run or it's just a one-off? 

[SomeBitFit]

@t.parker  @charleskn @RodrigoMFitbit

This is today's run, displayed on Fitbit android app and the Fitbit web_My Dashboard. No pausing occurred.

TCX file link attached.

My Dashboard map

Android phone map

Link to .tcx file

SomeBitFit 

[Xiaomi Redmi 6,Fitbit Charge 5, Win 10 ]

[SomeBitFit]

Update: Fitbit android exercise map, part of track not showing

Fitbit support suggested as follows. "turn off the auto-exercise recognition of your walk".

I've tested the Fitbit app on 3 consecutive occasions, same route, after applying supports suggestion and can state that it did resolve my problem.

To turn Auto recognition ON or OFF

1. Tap the Today tab , then tap the Exercise tile .
2. Tap the gear icon in the top right.
3. Tap an exercise, turn off Auto-recognize.
4. Sync tracker to take effect