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Inconsistent notifications on Charge 3

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‎09-01-2019 15:56 - last edited on ‎09-02-2019 12:26 by Fitbit Moderator

‎09-01-2019 15:56 - last edited on ‎09-02-2019 12:26 by Fitbit Moderator

Charge 3 is 2 months old and is inconsistent with notifications. Suggestions?

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎09-02-2019 12:25

‎09-02-2019 12:25

Hello @Mazieeee, welcome to the Community Forums! 🙂 

 

To better assist you with this consistency concern, can you please let me know which Android device you're currently using? Also, when you say that the notifications are inconsistent, you refer to the call and text notifications of both of them? When was the first time you experienced this and how many times since then?

 

If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Charge 3 are correctly configured.

 

Keep me posted. 

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‎09-02-2019 13:24

In response to RicardoFitbit

‎09-02-2019 13:24

Thank you for responding. I have a Charge 3, purchased July 12. I have it set for notifications, and they worked fine up until about a week ago. Sometimes I get them, sometimes I don't. I'll get a buzz on my wrist, but I have to press the watch itself to see what the notification is. Frustrating!
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‎09-10-2019 19:10

In response to Mazieeee

‎09-10-2019 19:10

You're welcome @Mazieeee, sorry for the delay in responding.

 

Thanks for the details that were shared in your post, totally understanding how frustrating this matter can be for you. To move forward with this situation, please make sure that you're using a compatible mobile device with our products and services because a compatibility concern can cause certain connection difficulties with your mobile device and the Fitbit. Then, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone even though you're sometimes receiving notifications and let me know how it goes. 

 

I'll be here if you need anything else. 

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