Not recieving text messages

[Kleffler]

New to the Versa, synced last evening but unable to receive texts, emails...any suggestions would be appreciated! 

Thank you. 

[RicardoFitbit]

Hello @Kleffler welcome to the Community Forums! 

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this?

If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Versa are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

Keep me posted.

[Kleffler]

I have a Samsung galaxy S9+. I have yet to receive any texts...I synced and i never received any messages at all or yet.Thank you!

Sent from Yahoo Mail on Android

[RicardoFitbit]

Your reply and update are appreciated @Kleffler, sorry for the delay in replying.

I appreciate all the information and details that were shared in your post. To better assist you with this and so we can move forward with this situation, can you please let me know if the troubleshooting steps and the information that was shared on my previous post was taken into consideration? Can you please let me know if besides text notifications, you receive call and calendar notifications? 

Looking forward to your reply. 

[Kleffler]

No I haven't received anything, it's almost like it did not sync?

Sent from Yahoo Mail on Android

[RicardoFitbit]

Thanks for your reply @Kleffler, my apologies for the delay in responding your post.

Seems odd that even after trying the above troubleshooting steps you're still not getting notifications. My best recommendation for you will be to make sure that the Fitbit app and the Android version of your Samsung S9+ are up to date. Also, please make sure that notifications are correctly configured on your device and then try our restart process following the next steps:

1. For Fitbit Versa and Fitbit Ionic, press and hold the back and bottom buttons until you see the Fitbit logo on the screen. For Fitbit Versa Lite Edition and Fitbit Versa 2, hold the back button for 10 seconds.
2. Let go of the buttons.
3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

Don't hesitate to ask me any additional questions you may have.