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Incorrect caller ID

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‎09-12-2019 10:56 - last edited on ‎09-13-2019 16:09 by Fitbit Moderator

‎09-12-2019 10:56 - last edited on ‎09-13-2019 16:09 by Fitbit Moderator

Fitbit charge 2 caller I'd is the same for who ever calls is there  a way I can fix it to show who is actually calling me I have the samsung galaxy 9 x

 

Moderator edit: Subject for clarity 

Best Answer
4 REPLIES 4

‎09-13-2019 16:09 - last edited on ‎07-15-2025 08:53 by Fitbit Moderator

‎09-13-2019 16:09 - last edited on ‎07-15-2025 08:53 by Fitbit Moderator

Hello @Twiggy72, welcome to the Community Forums!

I appreciate the information and details that were shared in your post. To better assist you with this, can you please let me know when was the first time you experienced this and how many times since then? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Charge 2 are correctly configured.

After verifying the above, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes. 

Keep me posted and let me know if you have any additional questions.

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0 Votes

‎09-14-2019 02:01

In response to RicardoFitbit

‎09-14-2019 02:01

Thank u this did work for a while but then stopped any calls i get say the same name i did turn the phone off and bk on then it worked but isnt working now x

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0 Votes

‎09-14-2019 07:17

In response to Twiggy72

‎09-14-2019 07:17

It seems that this is affecting a number of people and fitbit are looking into it. Keep an eye on the following thread where they are posting updates:

 

https://community.fitbit.com/t5/Android-App/Text-Msgs-only-show-Sender-s-name/m-p/3637357#M108859

Best Answer

‎09-14-2019 07:46

In response to SteveH

‎09-14-2019 07:46

Thank u x

Best Answer