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Incorrect sleep and active minutes readings on Dashboard

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‎05-04-2017 06:30 - last edited on ‎05-06-2017 05:36 by Moderator Alum

‎05-04-2017 06:30 - last edited on ‎05-06-2017 05:36 by Moderator Alum

I've had my Fitbit since October.  Just recently I started getting really weird numbers on my dashboard.  Started with sleep...the timeline correctly logged the sleep at 7 hr 34 min, but the dashboard shows 18 hr 23 min.  Then yesterday I was sick in bed all day bed and got 123 active minutes! Anyone else having this type of issue?

 

 

Moderator Edit: Updated Subject For Clarity.

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‎05-06-2017 05:35

‎05-06-2017 05:35

Hello @CassMontana, welcome aboard to the Fitbit Community. I would like to recommend to set up your tracker as a new device on your existing Fitbit account. To do this please follow the steps for Android on this post.

 

If the issue persist try with a restart on your tracker following these instructions: How to restart your Charge 2?.

 

Keep me posted how it goes, I'll be around.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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