Incorrect time on device

[Selva_R]

Hi, my fitbit is not showing right time... I traveled to a different timezone its not updating for the current timezone. I restarted my fitbit many times and even reinstalled my mobile app also still no use. Does anybody facing this issue and any solution??

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @Selva_R, it's nice to see you again participating here in the Community Forums, welcome back! Sorry for the delay in responding your post. 

I appreciate the information that was shared in your post, thanks for troubleshooting your Fitbit prior to posting. Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Fitbit it should display the correct time, or the one that's on your mobile device.

This may be also fixed by updating the time zone setting in your Personal Settings. For step-by-step instructions, please see our help article: How do I change the time on my Fitbit device? and let me know how it goes.

Keep me posted.

[Selva_R]

Hello,
Thanks for reaching me out..
I did sync my fitbit with phone, even uninstalled and installed the fitbit
app and synced again but still the time is not updating... Trying for last
one week but no use 😞
Regards
Selva

[RicardoFitbit]

You're welcome @Selva_R, thanks for your reply too!

I appreciate your time troubleshooting this situation with me. So we can move forward with this, can you check if the timezone settings of your mobile device are currently set to Manual instead of Auto? If not, please change them to Manual, then select your timezone location and sync your device.

I'll be here if you require further assistance.