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Inspire 2 and Samsung A51 syncing issue

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‎02-13-2021 16:30 - last edited on ‎02-14-2021 16:27 by Fitbit Moderator

‎02-13-2021 16:30 - last edited on ‎02-14-2021 16:27 by Fitbit Moderator

I have had problems since I brought my Inspire 2 yesterday. Yesterday I got sync with Inspire 2 but could not get notifications from watch. Today, I can not get phone and watch to sync. I have followed all the suggested extra settings for set up. I have deleted and re-download app. Watch now only shows I need to download app or update. Help. Should I return watch?

 

Moderator Edit: Clarified subject

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‎02-14-2021 16:26

‎02-14-2021 16:26

Hello @Dsd77, welcome to the Community Forums.

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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