Inspire 2 sync error

[Deborahp0874457]

To sync reliability, let Fitbit link to Inspire 2" is the error I have and it is annoying.

the app says it is syncing, but my steps do not show up.

How can this be removed?

Moderator Edit: Formatting.

[AndreaFitbit]

Welcome to the Fitbit Community, @Deborahp0874457. I'm sorry to hear that your Inspire 2 isn't syncing properly. 

• When do you get this error message?
• Do you get it when you try to sync your device?
• Have you checked the help article: Why won't my Fitbit device sync?

[Deborahp0874457]

 

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the error message is on the screen.

the app says it is syncing, but the data, the steps, don't update.

[AndreaFitbit]

Thanks for getting back to us and for sharing your screenshot @Deborahp0874457.

Please set up your Inspire 2 as a replacement device:

1. From the Today tab  in the Fitbit app on your phone, tap the devices icon.
2. Tap Add more devices.
3. Choose your device and follow the on-screen instructions to continue.

If you encounter issues with your Fitbit device setup, refer to Why can't I set up my Fitbit device?

[RiekoC]

Hello @Deborahp0874457 

I noticed that in your screenshot, you have your phone as a connected device to the Fitbit app.

You don't need to have your phone as a connected device unless you use your phone to track steps and workouts when you don't have your Fitbit device. This help page (<-- click) explains how to use your phone to track steps when you're not wearing your Fitbit device.