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Inspire HR doesn't sync

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‎11-22-2019 16:55 - last edited on ‎11-24-2019 11:07 by Fitbit Moderator

‎11-22-2019 16:55 - last edited on ‎11-24-2019 11:07 by Fitbit Moderator

Having issues with my android phone & my inspire hr syncing. How can I trust the info if this does not sync?? Frustrating!!

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎11-24-2019 11:23 - edited ‎11-24-2019 11:24

‎11-24-2019 11:23 - edited ‎11-24-2019 11:24

Hi @Jileva56. Welcome to the Community Forums. Sorry for the delay.

 

I'm sorry that your Inspire HR isn't syncing correctly. I understand how important is to keep your information updated in the Fitbit app and I'll be here to help you out with this. Just to investigate, have you received any error message displayed on the app when trying to sync? May I know your phone's model and Android version?

 

In the meantime, please give a try to the following steps:

  1. Remove your Inspire HR from your phone's Bluetooth settings.
  2. Turn off other Bluetooth connections that are nearby.
  3. Uninstall and reinstall the Fitbit app.
  4. Reboot your phone and restart your Inspire HR.
  5. Open the Fitbit app, tap on your profile's icon > Inspire HR > Sync now.

 

I'll be around, let me know how it goes.

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‎12-05-2019 08:42

In response to LizzyFitbit

‎12-05-2019 08:42

Thank you for your response.
Apparently I downloaded a Fitbit app. That was not legit.
Once I followed your instructions, & downloaded the 'real' App all seems to be be working well.
Thanks
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‎12-09-2019 09:16

In response to Jileva56

‎12-09-2019 09:16

Hi @Jileva56. Hope you're doing well and I'm sorry for my delayed response.

 

You're welcome! I'm glad that you were able to sync after finding the root of this situation and thanks for keeping me informed. I'm sure you'll crush your steps!

 

In case you have some spare time, I’d like to invite you to visit our Discussion Board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.

 

See you around. 😊

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