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Syncing difficulties with Flex 2

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‎12-04-2019 09:59 - last edited on ‎12-04-2019 19:03 by Fitbit Moderator

‎12-04-2019 09:59 - last edited on ‎12-04-2019 19:03 by Fitbit Moderator

as of 11am yesterday (Dec 3)my fit bit will not sync. It says 'device not found'. Can anyone help??

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎12-05-2019 12:48

‎12-05-2019 12:48

Hi @ShilohTess. Welcome to the Forums.

 

Thanks for letting me know about your Flex 2 and the message displayed on the app. To work on this together, please make sure to the Fitbit app is allowed to run on the background as well to have the Fitbit app updated to the latest version. If these conditions are met, please try the following:

 

  1. Remove your Flex 2 from the Bluetooth settings.
  2. Turn off other Bluetooth connections that are nearby. This is just for this process.
  3. On your phone's settings, tap on Apps > Fitbit > Storage > Clear Cache.
  4. Go back one screen and tap on the force stop option.
  5. Reboot your phone and restart your Flex 2.
  6. Open the Fitbit app, tap on your profile's icon > Flex 2 > sync now.

 

Let me know how everything goes.

 

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‎12-08-2019 20:00

In response to LizzyFitbit

‎12-08-2019 20:00

Thank you for the reply. I ended up getting results by going on the 'Live Chat'.

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‎12-09-2019 10:05

In response to ShilohTess

‎12-09-2019 10:05

Hi @ShilohTess. It's great to see you here.

 

Thanks for keeping me updated and I'm glad that you received assistance from our Support team via chat. Be sure that your case is on good hands and if there's anything else I can do for you, please keep me posted.

 

See you around.

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