help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR doesn't sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-22-2019 16:55 - last edited on ‎11-24-2019 11:07 by Fitbit Moderator

‎11-22-2019 16:55 - last edited on ‎11-24-2019 11:07 by Fitbit Moderator

Having issues with my android phone & my inspire hr syncing. How can I trust the info if this does not sync?? Frustrating!!

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
3 REPLIES 3

‎11-24-2019 11:23 - edited ‎11-24-2019 11:24

‎11-24-2019 11:23 - edited ‎11-24-2019 11:24

Hi @Jileva56. Welcome to the Community Forums. Sorry for the delay.

 

I'm sorry that your Inspire HR isn't syncing correctly. I understand how important is to keep your information updated in the Fitbit app and I'll be here to help you out with this. Just to investigate, have you received any error message displayed on the app when trying to sync? May I know your phone's model and Android version?

 

In the meantime, please give a try to the following steps:

  1. Remove your Inspire HR from your phone's Bluetooth settings.
  2. Turn off other Bluetooth connections that are nearby.
  3. Uninstall and reinstall the Fitbit app.
  4. Reboot your phone and restart your Inspire HR.
  5. Open the Fitbit app, tap on your profile's icon > Inspire HR > Sync now.

 

I'll be around, let me know how it goes.

Best Answer
0 Votes

‎12-05-2019 08:42

In response to LizzyFitbit

‎12-05-2019 08:42

Thank you for your response.
Apparently I downloaded a Fitbit app. That was not legit.
Once I followed your instructions, & downloaded the 'real' App all seems to be be working well.
Thanks
Best Answer

‎12-09-2019 09:16

In response to Jileva56

‎12-09-2019 09:16

Hi @Jileva56. Hope you're doing well and I'm sorry for my delayed response.

 

You're welcome! I'm glad that you were able to sync after finding the root of this situation and thanks for keeping me informed. I'm sure you'll crush your steps!

 

In case you have some spare time, I’d like to invite you to visit our Discussion Board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.

 

See you around. 😊

Best Answer
0 Votes