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Inspire HR not syncing

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‎01-05-2020 14:08 - last edited on ‎01-06-2020 11:15 by Fitbit Moderator

‎01-05-2020 14:08 - last edited on ‎01-06-2020 11:15 by Fitbit Moderator

Won't sync to Samsung galaxy s9. 

 

Moderator edit: Subject for clarity 

Moderator edit: Removed personal information

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‎01-06-2020 11:14 - last edited on ‎07-31-2025 09:03 by Fitbit Moderator

‎01-06-2020 11:14 - last edited on ‎07-31-2025 09:03 by Fitbit Moderator

Hi @Jamie913, It's nice to see you again participating here in the Community Forums, welcome back!

Thanks for bringing this to my attention. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

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