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Inspire HR not syncing

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‎05-27-2020 20:34

‎05-27-2020 20:34

Everytime I try to go on a workout, my fitbit connects at the start but when I lock my phone, it disconnects and when I try to see my stats it says 0 miles when I've obviously traveled more than that. Basically, my fitbit just syncs when my phone is unlocked and stops syncing when I lock my phone. Everything else is working and the bluetooth on my phone is turned on at all times.

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‎06-01-2020 20:02 - last edited on ‎09-10-2025 11:22 by Fitbit Moderator

‎06-01-2020 20:02 - last edited on ‎09-10-2025 11:22 by Fitbit Moderator

Hi @marlon2mean, welcome to the Community Forums! 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

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