01-05-2020
14:08
- last edited on
01-06-2020
11:15
by
RicardoFitbit
01-05-2020
14:08
- last edited on
01-06-2020
11:15
by
RicardoFitbit
Won't sync to Samsung galaxy s9.
Moderator edit: Subject for clarity
Moderator edit: Removed personal information
01-06-2020 11:14
01-06-2020 11:14
Hi @Jamie913, It's nice to see you again participating here in the Community Forums, welcome back!
Thanks for bringing this to my attention. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.
Keep me posted, I'll be around if you need anything else.