Inspire HR not tracking sleep

[comima]

Had an update for the Fitbit Inspire HR a few days ago and since then my sleep time is no longer on the Fitbit and on the smartphone ...
How do I solve that please? Thanks for the effort and greetings!

Moderator Edit: Clarified subject

[RicardoFitbit · Accepted solution]

Hi @comima, welcome to the Community Forums!

Thanks for bringing this to our attention. To better assist you with this, can you please let me know if your Inspire HR is not tracking sleep information at all or Sleep Stages? Did you experience this situation before the update or it's the first time? In the meantime I receive your answers, please restart your Inspire HR and try wearing it on your non-dominant hand when you're going to sleep.

Looking forward to your reply.

[comima]

Thanks a lot for your help ! I have my sleeping time back !
Kind regards.
Comima.

[RicardoFitbit]

Your update is appreciated @comima.

I'm happy to know that your issue was resolved. 

Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

[comima]

Hello Ricardo Fitbit,

As you asked : 

My Fitbit Inspire HR is ok now...

After a Fitbit update on my Nokia 7 plus, the option " sleeping time " was gone on my Fitbit watch but still had it on my phone ( I was wrong in my first demand, sorry for that ... )

Thanks again and kind regards.

[Sparkles7]

Stopped working 8/16/2020. 

No Sleep Stages and Heart Rate Zone stopped working. Have already reset and do not wear on dominant hand. Might have been update. 

[KRemick]

Help! I get my sleep showing on the dashboard, but not on my Inspire HR. I'm not getting enough sleep, so I need to know when to get up and when to roll over and try some more. Having to go upstairs and boot my computer really isn't an option. My inspire is new, what did I miss in setting it up? 

[comima]

You can try to restart your inspire KRemick ? 

That's what I did ...