help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR syncing issue - Fitbit.com down for maintenance

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-01-2021 02:36 - last edited on ‎03-01-2021 17:56 by Fitbit Moderator

‎03-01-2021 02:36 - last edited on ‎03-01-2021 17:56 by Fitbit Moderator

I'm using Fitbit Inspire HR. I have been unable to sync my device for days now. I have followed all instructions I could find, but the message is very clear - Fitbit.com is down for maintenance. I was advised to delete the device from my Android app (version 3.39.1), but I am unable to add the device back. Nor am I able to sync anything anymore. 

 

These are the steps I have made so far:

- removed the device from the list of Bluetooth devices

- added it back in and synced (that worked for about 12 hours)

- soft reset of the device

- hard reset of the device including deleting users data

- reinstalled the app several times

- cleared all cache

- signed out and in 

- rebooted my phone several times  

- Wi-Fi and Bluetooth on and off repeatedly

 

Now I am at the point where I cannot add the device into the app, because fitbit.com is apparently down for maintenance. For almost a week. 

 

Anything I can do?

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎03-01-2021 17:56 - last edited on ‎03-13-2025 09:04 by Fitbit Moderator

‎03-01-2021 17:56 - last edited on ‎03-13-2025 09:04 by Fitbit Moderator

Hi @FitMyBit2021, welcome to the Community Forums.

Thanks for bringing this to our attention and for all the details that were shared, I'm sorry to know that you're still experiencing difficulties syncing your Inspire HR despite trying the troubleshooting steps that were described on your post. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else.

Best Answer
0 Votes