Inspire HR won't update

[otto9F9otto]

I keep getting the persistent message "Inspire HR Update Available" but it won't update. I have tried positioning my Moto e5+ phone, plus the fitbit, where the wifi signal is stronger, but still encounter "update failed" "try again?". 

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @otto9F9otto, welcome to the Community Forums!

Thanks for the steps that you've taken to update the firmware, and I'm sorry that you're having this experience. I'll help you out with this. Let me clarify that your Moto E5+ phone currently isn't a fully supported device. While it may not always sync or work with the other features, such as updates and notifications, I'd recommend to try the following steps:

1. Remove the Inspire HR from the Bluetooth settings.
2. Turn off other Bluetooth connections nearby.

3. On your phone’s settings, tap Apps > Fitbit > Storage > Clear Cache.

4. Then, go back to the previous screen and tap on “Force stop”.

5. Reboot your phone and restart your Inspire HR.
6. Open the Fitbit app and try the update one more time.

Give it a try and let me know how it goes.

[Vgarcia0819]

I have the same phone and the same Fitbit as the original poster and this isn't working for mine either. I tried what you said and now it won't even pair with my Bluetooth. Is this even a fixable problem? I'm not sure if I should be trying to just return it. I only just got it a month ago for my birthday, so disappointed ☹️

[LizzyFitbit]

Hi @Vgarcia0819, welcome on board. I'm sorry for my delayed response.

Thanks for letting me know about your Inspire HR, as well for trying the steps from my post. Nice way to go! I understand how important is your device, and be sure that I'm here to help you. Please give a try to the following steps:

1. Remove the Inspire HR from the Bluetooth settings one more time.
2. Open the Fitbit app and tap on the Account icon.
3. Tap on setup a device and choose the Inspire HR.
4. Select the option to replace and follow the onscreen instructions.

Keep me posted. 

[otto9F9otto]

I appreciate your effort to help me. Being a born tinkerer, I don't mind struggling with stuff: I do that every day. But my normal struggles are one-time deals. Getting the Fitbit app has be a daily struggle, and I just got tired of it. I gave up for that reason. Maybe when I get a phone that is Fitbit compatible, I will try again. 

[LizzyFitbit]

Hi @otto9F9otto, welcome back to the Forums! I'm glad to see you here, and I'm sorry for my delayed response.

You're welcome, and thanks to you for trying our suggestions. I understand where are you coming from, and I'm sorry that you've had this experience. If possible, please try using another supported device or Windows 10 computer with Bluetooth connection to sync and update the firmware. Our team will keep working hard to add as many devices that work flawlessly with the Fitbit app.

Let me know if you have more questions.