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Ionic losing Bluetooth connection every night since later Android app installation

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‎10-25-2019 11:34

‎10-25-2019 11:34

Every morning when I get up and try to sync my Ionic to the app installed on my Pixel 3XL, the app saves it can't find the device. The Ionic is no longer showing up as a Bluetooth device. The app shows the last sync was around 9:00 P.M. the previous night. I have it configured for continuous sync.

 

I have to power cycle the Ionic and then the phone before I can get the Ionic to connect to the phone.

 

This is ridiculous!

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5 REPLIES 5

‎10-25-2019 12:52

‎10-25-2019 12:52

Hi @Chaos831 , could you let me know your App version, Android version (being on a Pixel I'm guessing it's 10) and also Ionic firmware version please?

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‎10-25-2019 14:17

In response to SunsetRunner

‎10-25-2019 14:17

The Ionic firmware version is 27.68.9.15 and the Pixel is Android 10. This problem didn't start until the most recent update to the Android Fitbit app. The Ionic has been running this firmware for a couple of weeks.

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‎01-10-2020 08:15

‎01-10-2020 08:15

I'm having this exact issue - was there ever a resolution?

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‎01-10-2020 09:47

‎01-10-2020 09:47

I have a Note 8 and have the same issue

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‎01-10-2020 11:01

In response to laurenft

‎01-10-2020 11:01

It has been fine for a while now. There were some updates to the Android app and a firmware update.
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