help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic not turning on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-06-2020 04:28 - last edited on ‎06-07-2020 19:28 by Fitbit Moderator

‎06-06-2020 04:28 - last edited on ‎06-07-2020 19:28 by Fitbit Moderator

Started with not showing all letters or numbers when I went to track my workout at the gym. I'd get a text symbol but no message etc. I checked update on app and restarted watch... Multiple times. After a few attempts it got worse... No letters or numbers at all. So unpaired watch, deleted app, and factory reset the watch. It was 90+% before factory reset. No it won't turn on at all. I put it on charger.... Double checked that it had a good connection and went to the gym. Came home and still nothing. Tried buttons to reset and factory reset again. Tried using my spare charger and still nothing but a black screen. 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎06-07-2020 19:27 - last edited on ‎09-10-2025 10:27 by Fitbit Moderator

‎06-07-2020 19:27 - last edited on ‎09-10-2025 10:27 by Fitbit Moderator

Hi @Krogers222, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes.

Let me know if you have any additional questions, I'll be here.

Best Answer
0 Votes