06-06-2020
04:28
- last edited on
06-07-2020
19:28
by
RicardoFitbit
06-06-2020
04:28
- last edited on
06-07-2020
19:28
by
RicardoFitbit
Started with not showing all letters or numbers when I went to track my workout at the gym. I'd get a text symbol but no message etc. I checked update on app and restarted watch... Multiple times. After a few attempts it got worse... No letters or numbers at all. So unpaired watch, deleted app, and factory reset the watch. It was 90+% before factory reset. No it won't turn on at all. I put it on charger.... Double checked that it had a good connection and went to the gym. Came home and still nothing. Tried buttons to reset and factory reset again. Tried using my spare charger and still nothing but a black screen.
Moderator Edit: Clarified subject
06-07-2020 19:27
06-07-2020 19:27
Hi @Krogers222, welcome to the Community Forums!
Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes.
Let me know if you have any additional questions, I'll be here.