Ionic showing Fitbit logo only

[atlasayn85]

I have the Ionic - in January the new update rendered my Ionic vibrate-notification for emails and messages no longer functioning. A ticket was put in because it couldn't be fixed. Then a few months ago my Ionic wouldnt power on but a button reset got it up working again, but still the issue with notifications. And Saturday the screen suddenly displayed the Fitbit   logo only and the button reset isn't working. I also tried to unpair and repair the Ionic to my phone because it worked for another person on here, but my phone cannot find my Ionic - when I tried fixing the issue before unpairing the app was saying the Ionic couldn't be found.  I went through 3 Versas before finally asking them to send me the Ionic because I thought the Versa model was an issue but I

apparently I cannot get a Fitbit that works. 😕

Moderator Edit: Clarified subject

[Rich_Laue]

Hello @atlasayn85 unpair the ionic is when the user removes the ionic from the phones bluetooth. Is that what you did?

Removing a non sinking tracker from the Fitbit account will add a lot more problems.

What is it that is not happening @atlasayn85 ?

[RicardoFitbit]

Hi @atlasayn85, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. Our Support team informed me that they received your email and soon will be in touch with you. Please keep an eye on your email inbox because they'll contact you to resolve your issue.

@Rich_Laue your help is always appreciated, thanks for your post.

I'll be around if you need anything else.

[Rich_Laue]

I would try the steps to fix a sync issue, this should let the tracker be setup