Ionic stuck on logo after reset

[The_Runner_Has_]

Help my ionic wouldn't gobthrpugh the latest firmware update and then it was left with the time all wrong and wouldn't sync via Bluetooth. I have completed every suggested remedy and have ended up with the device removed from my account and now I just can't get it to do anything at all. The fitbit logo is just sat on the screen. I have even tried to return it to factory settings and that doesn't work. 

[LanuzaFitbit]

Welcome to the Forums @The_Runner_Has_.

Thanks for bringing this up, it sounds very frustrating. 

I'd like to ask if the situation has continued since. I could see that you got in touch with our support team. If it has continued like that, I'd recommend that you reach back to our support team so that they can continue assisting you on the matter.

Let me know if you have any further questions.

[Taylorharris]

I got the very same issue as well just over the last few days it stopped showing the correct time. Had to factory reset as it wouldn't sync anymore and now it's just stuck on the logo screen for hours.....  product seems dodgy 

[LanuzaFitbit]

Hello @Taylorharris.

Thanks for sharing everything that you have tried. 

Has the situation continued since? I'd like to try and help you out if the issue has persisted.

Let me know if you have any questions.

[SunsetRunner]

Same issue.  Stuck on logo, not syncing, and unresponsive to button presses.  I didn’t explicitly tell it to update, just froze during a sync, tried restarting, froze on logo screen, battery died, charged, logo screen, it’s just stuck.  The 3 button factory reset does nothing but turn it off for an hour or so before the logo comes back up and is stuck again.

[LanuzaFitbit]

Hello @SunsetRunner!  I apologize for the delayed reply.

Has this continued ever since or did you find a way around it? Please let me know as I'd like to help you if you still need the assistance.

Let me know if you have any further questions.

[SunsetRunner]

Fitbit ended up replacing it.  After saying I tried the factory reset and stuff, he offered me a replacement pretty quickly.  They must be seeing a few of these..

[SunsetRunner]

We have two of these Ionics. My wife has one and my daughter has one.  My daughter isn't using hers anymore so I inherited it. :):)  Anyway, I did a factory reset just like everyone else did and it is now stuck on the logo saying to go to www.fitbit.com/setup in a bunch of different languages.

When I try to set it up through my android phone it doesn't register to give me the 4 digit code to sync the watch.  However it continues to show the code on my wifes, so I turned hers off.  Mine still won't connect after all the "help" directions this website gives.

Help me fix it now please!

[coke119]

I have same issue, my ionic only display flash logo, not even display www.fitbit.com/setup after reset, can not do anything with it, anyone know how to fix it? 

[The_Runner_Has_]

Take it back get a refund and buy a garmin. That is what I did.



Sent from Samsung Mobile on O2

[LanuzaFitbit]

Hello @The_Runner_Has_, @SunsetRunner! Welcome to the Forums @SunsetRunner and @coke119.

@SunsetRunner Glad to read about that. Hopefully everything is working correctly.

@coke119 and @SunsetRunner Thanks for sharing what you have tried to get this resolved. Has this issue continued since? Please keep me posted on that so that I can look at other options to help you out.

Let me know if there are any further questions.

[SunsetRunner]

Its been resolved but it wasn't easy!

Moderator edit: Removed personal info

[LanuzaFitbit]

Hey @SunsetRunner! 

Thanks for letting me know that it was resolved, that is the important part. Now you can continue to reach all of your goals.

If you have the time, maybe you could visit one of our Discussion boards. Lots of different topics to talk about with other users. 

Let me know if you have any further questions.