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Ionic turning off during exercise

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‎03-26-2019 10:09 - last edited on ‎03-27-2019 13:03 by Fitbit Moderator

‎03-26-2019 10:09 - last edited on ‎03-27-2019 13:03 by Fitbit Moderator

My fitbit iconic has been turning off about 1 minute into my workout.   Fully charged.

 

 

Moderator edit: updated subject for clarity

Best Answer
8 REPLIES 8

‎03-27-2019 13:06

‎03-27-2019 13:06

@Leecr Welcome! It's great to see you around! 

 

I will gladly assist you with this and thank you for fully charging your device. Does this happen every time you are recording an exercise or is it randomly? How frequently has this happened? Have you noticed this happening during a specific exercise?

 

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎03-27-2019 18:59

In response to AlvaroFitbit

‎03-27-2019 18:59

Happens during running activity. Also connected to wireless beats playing
Pandora during activity. Occurs randomly, 2 or 3 days per week. Happens
multiple times on the same day.
Best Answer

‎04-09-2019 15:28

In response to Leecr

‎04-09-2019 15:28

I’ve had the exact same problem the last two days. Went for 7 1/2 mile runs each day. When I tried to check time around one mile it wasn’t working at all. What is the fix for this and what is the warranty if it can’t be fixed?  Pretty frustrating. 

Best Answer

‎04-10-2019 08:22

In response to AlvaroFitbit

‎04-10-2019 08:22

Still happening.  Any resolution?

Best Answer
0 Votes

‎04-10-2019 09:35

In response to Leecr

‎04-10-2019 09:35

Still happening. No resolution

Sent from my iPhone
Best Answer

‎06-21-2019 16:38

In response to DACBUT

‎06-21-2019 16:38

I have had the exact same problem. The last 3 weeks after about 3km into a run it shuts down as if the battery is flat and won't turn on til its plugged in to the charger at which point it comes back to life with close to the amount of charge it had before shutting down 

Best Answer

‎12-08-2019 10:37

In response to Cliffy2100

‎12-08-2019 10:37

I have had the same problem with shutting down during excerise tracking. Happened the past two days and today I chose not to connect my wireless ear buds and listening to Pandora.  Same results.  Both days it looked to drain my battery as well.  This all started to occur after latest firmware update.  I hope there is resolution.   

Best Answer

‎07-16-2020 09:53

In response to RandomRunner

‎07-16-2020 09:53

Has anyone figured out a resolution to this problem? I am still experiencing this exact same issue. My fitbit is up to date and fully charged when the issue happens. I am running and tracking the exercise with this function. fb turns off an says 0% batt approx 1 min into run but reads approx 25% when plugged in

 

Best Answer
0 Votes