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Ionic won't sync with Android device

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‎08-19-2018 22:18 - last edited on ‎08-20-2018 07:36 by Fitbit Moderator

‎08-19-2018 22:18 - last edited on ‎08-20-2018 07:36 by Fitbit Moderator

 Ionic is not syncing anymore.

 

I have read the post and tried all the recommendations. All of them took a big amount of time and is not working

 

I unpair it and now my phone is unable to pair it again...try to add as a new device and connecting takes forever.

 

Please help

 

 

Moderator edit: Clarified subject

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2 REPLIES 2

‎08-20-2018 07:35

‎08-20-2018 07:35

Welcome to the Forums @Ionic_pepe.

 

Thanks for going through all of the recommendations.

 

What might have happened is that the connection itself was corrupted in some way. Let's try to restart it from the very beginning. You can do that by following the steps I shared in here. Try them and then run the setup again and it should work.

 

In the meantime I'd like to ask:

  • What phone are you using to sync?
  • When did this being happening? 
  • Have you tried syncing with any other device?

Look forward to your reply. 

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎04-08-2021 11:19 - edited ‎04-08-2021 11:22

In response to LanuzaFitbit

‎04-08-2021 11:19 - edited ‎04-08-2021 11:22

My Ionic, about a year old will not pair with my Samsung phone.

Full battery, I have tried uninstalling and reinstalling the app.

It gets to the point where it ask you to input the four numbers that appear on the watch, then it acts like it can't find it to continue the install.

 

The Ionic will not pair with my Samsung phone, My Samsung watch does, and a couple other items pair just fine.

I hate to have this Ionic just laying here unusable. It displays normal but will not pair so I am not able to add it to my Fitbit App on the cell phone..

 

What else can I do, I did the reset by  holding the two buttons down at the same time

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