Issue pairing Android 9 with Fitbit Charge 2

[divekarvinit]

I have seen so many posts complaining that they are not able to sync their mobile phone (Android 9 pie) with Fitbit. I am too one of them.

It is so frustrating that Fitbit can't find any solution to this problem even after so many months.

I am now thinking about moving to some other wearable device as I feel Fitbit is not competent enough to address users' issues in priority.

P.S: I have already tried all the possible standard steps/ workarounds. So please do not ask me to perform any of those.

[ashwolve]

@divekarvinit Hi and Welcome - as you have tried all the others - and I apologise if this sounds daft but have you checked the list of compatible devices to ensure yours is one/ still one of them,

Compatible Devices

failing that have customer support been able to advise you on other methods?

the phone number will appear once the office is open (usually 0800 - 1900 Mon-Fri and 1000 - 1700 weekends in the UK)

Customer Support UK

This is for the UK but should you need to change country scroll to the bottom and look for United Kingdom with a down arrow next to it and click on the arrow now you can select your relevant country and the page will refresh

sorry I could not have been of more help

Kind Regards

Wayne

[SteveH]

If you're not already doing so, then keep an eye on the following thread which has the latest updates from fitbit on this ongoing problem:

https://community.fitbit.com/t5/Android-App/Android-9-0-Pie-not-able-to-sync/td-p/2889550