Issues with syncing, pairing and updating Android app

[KateFitbit]

We're aware of an issue currently affecting the Android app that may cause issues with syncing, pairing, and firmware updates. Our team is working on fixing the issue. Thank you for your patience!

[addyyyyy04]

I can't see anything on my dashboard or my discover page. I am trying to keep up with a workout routine so this is frustrating.

[Jana.Velvet]

I have the same problem. I tried to log out and back in but the app says that "Fitbit.com is unavailable".... 😞

(Well now I'm sure I'm never paying for Premium service. I face issues with the app on regular basis... Especially since the new GUI was introduced.) 

[Jana.Velvet]

Seems the server is up again now.

Just the app is not showing the latest figures on the Today screen, but that bug happens all the time.

[addyyyyy04]

Yep! My dashboard and discover page are working as well. I just got premium good thing I can test it before I subscribe. 

[Jana.Velvet]

I was celebrating too soon. It's up and down, sometimes it loads completely, sometimes not at all and sometimes it loads half of information. 

Fitbit, please fix it, thank you. 

[Corr]

Hi @Jana.Velvet . It looks like a hick up on the Fitbit server. Try to synchronise a few times. That solved it for me this morning.

[Jana.Velvet]

Hi, Corr, you're right. After some time it got back to normal. Thx 

[cpparky]

Any idea when this will be fixed?  In a Stepbet, have met daily steps, but it won't sync up.

[Saffire20]

Will this be fixed shortly or should I return my device (no use in devise if I can't even set it up)

[walker5700]

Ican't sync either!  Had the same problem yesterday

[Crossseyed]

Can you update just a tad more frequently? Lot of us waiting. 

[Sapphireisle]

Thank you for the update! Made me a feel a lot better that my new phone wasn't the issue or my watch 🙂

[SueFromRi]

I agree! I bought this today and nothing but problems! Returning it tomorrow!

[RobFitbit · Accepted solution]

Hi Everyone! Thanks for your patience while we worked to resolve our server issues. Syncing, Pairing, and Firmware Updates should now be working as expected.

If you have any general inquiries related to syncing, please see our help article: Why won't my Fitbit device sync? Happy Stepping!!

[ButterflyWoods]

Nope, still not working. I have tried all of the troubleshooting, including revooting it and phone, reinstalling app,, and removal of the device.....and now can't get it to find/pair to my charge 3. Very, very frustrated. 

[Gav0712]

I got it to work just fine. 

[Stevehr]

the problem is not solved I'm afraid, I logged out of fitbit due to not being able to sync, and now it wont let me log back in, keeps saying "fitbit.com is down for maintenance" so I deleted the app and re-installed it but still the same please help

charge 2 with samsung s3

[DogPatch]

If Syncing, Pairing and Firmware updates are working...how can these be accessed? My Samsung Note 8 will not re-pair with my Charge 3, even though it worked perfectly for months. None of the suggested  processes to re-pair and reconnect my Charge 3 have worked. What is the solution?

[DogPatch]

The solution to my Charge 3 - Samsung Note 8 pairing/syncing problem was simple in the end. I ended up re-setting up my Charge 3 again. It took two attempts but that fixed the problem. No amount of trying to get it to synch any other way worked. Finger-crossed it keeps synching and stays paired!