Issues with syncing, pairing and updating Android app

[KateFitbit]

We're aware of an issue currently affecting the Android app that may cause issues with syncing, pairing, and firmware updates. Our team is working on fixing the issue. Thank you for your patience!

[cdnmusicdiva]

I see my steps, but pretty much everything else is off. I am now 10 slower
than the actual time. When I sleep at night, it's not recording the results
properly. I reset it twice a day by putting it on the charger for 10 to 15
minutes. Then, it seems to reset. As soon as it's unplugged, it loses time
again. So, I can use it as a watch or a sleep monitor, but I can see my
steps and heart rate.

[Pksouth]

I am in the same boat!! So frustrating 😫 

Nope issue not fixed for my flex2 and android phone. I have loved my fitbit flex2 until now

Moderator edit: merged reply

[Sparkle7]

Have tried again many times All day and my Bluetooth on Samsung S10 will not find my Versa Lite so I can pair. Issues have persisted over a week.  Continuously unistalling fitbit app, turning Bluetooth off and on, restarting phone, and versa lite & nothing works!!

Do I need to get a replacement or is there going to be a Fix???

[Remandee]

Try phoning the helpline on 08000698505Sent from my Samsung Galaxy smartphone.

[JuanJoFitbit]

@cdnmusicdiva, thank you for trying the recommended steps. I'd like you both to try the steps listed in this help page, which are specifically for syncing issues.

@Sparkle7, thank you for getting back and trying the steps listed above. I'd like you to try one more workaround which has been helpful. I'd like you to try a factory reset. To do so on your Versa 2, follow the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:

• Release the button briefly (for less than 2 seconds). 
• Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.
• Set up your watch from scratch and see if the issue gets fixed.

@Remandee, thank you so much for your help my friend.

I'll be around if more assistance is needed.

[Sparkle7]

Hello,I've already tried a factory reset several days ago.  Nothing has worked and I'm unable to pair.I have a Versa Lite edition, I received as Christmas gift.  My phone is a Samsung Galaxy S 10.Please Help!Thank you.

Sent from Yahoo Mail on Android

[cdnmusicdiva]

Hi! Yes, it's a Versa Lite and my phone is a Samsung Galaxy S10.

[Sparkle7]

I have the same - Versa Lite and Samsung Galaxy S 10.  

Sent from Yahoo Mail on Android

[cdnmusicdiva]

I have the same phone and the same Fitbit. I feel your frustration.

[KateFitbit]

Hi Everyone - this issue was for a previously resolved issue. I'll be closing the thread for further reports. 

If you are experiencing issues with syncing, check out the requirements below. 

Android users:

Requirements

• Your phone is running the latest version of Android OS. To check, tap Settings > About Phone or About Device > Android Version.
• Your Fitbit device is up-to-date. For more information, see How do I update my Fitbit device?
• The Fitbit app is up-to-date. For more information, see How do I use the Fitbit app?
• Your phone is connected to cellular data or Wi-Fi.
• The Fitbit app is allowed to run in the background on your phone. For more information, see What should I know about using the Fitbit app on my Android phone?
• The Bluetooth setting on your phone is turned on. To check, tap Settings > Bluetooth.
• You have location services turned on, and the Fitbit app has permission to access your location. For more information see, Why is the Fitbit app prompting me to turn on location services?
• If you use more than one phone or tablet device to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it.
• Your phone isn't managing other Bluetooth connections. If you have multiple Bluetooth products like speakers or headsets paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. Turn off other Bluetooth connections when not in use.
• Your phone doesn't have a syncing issue listed in What should I know about using the Fitbit app on my Android phone?
• Your Fitbit device is charged.

Troubleshooting

1. Force quit the Fitbit app, then reopen it.
2. On your phone, go to Settings > Bluetooth and turn Bluetooth off and back on.
3. If your Fitbit device doesn't sync, restart it. For instructions see How do I restart my Fitbit device?
4. Open the Fitbit app.
5. If your Fitbit device doesn't sync, restart your Android phone.
6. Open the Fitbit app.
7. If your Fitbit device doesn't sync, uninstall and reinstall the Fitbit app.
8. Open the Fitbit app. 
9. If your device doesn't sync, log in to your Fitbit account on a different phone, tablet, or computer and try to sync. 
10. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone and try to sync.