Issues with syncing, pairing and updating Android app

[KateFitbit]

We're aware of an issue currently affecting the Android app that may cause issues with syncing, pairing, and firmware updates. Our team is working on fixing the issue. Thank you for your patience!

[AwfullyO]

The problems are ongoing, fix the app, fix your servers and be honest when there is a fault your end. Twitter is full of your reps telling people to reinstall the app etc. They shouldn't have to do this when the fault is with Fitbit. I have had my Charge 4 for 3 weeks and honestly want a refund, it's the total lack if integrity and transparency that bothers me most.

[rlyons59]

I'm in the same boat, now my phone cant find the device

[JuanJoFitbit]

Hi everyone! I'm sorry about the syncing issues that your Fitbit devices have experienced. I totally understand how you guys feel about this and I appreciate the time spent trying to get this issue resolved.

I'd like to know if the issue persists or if your Fitbit devices are syncing properly now. We have received reports by our team that this issue has been resolved. Please confirm if your devices are working properly.

Looking forward to your responses.

[Tausug]

This is a useless piece of equipment, you need to sync to adjust even the time.  But it takes a lot of time before you can actually pair.  Its a waste of time.  There's a sync cable but you cannot sync it with your pc.  Useless device, useless app.

[Lacyfit]

Still not working.

[Lacyfit]

This forum should be unchecked as "answered". Still needing help here. Cant connect the bluetooth or sync my device via wifi. Nothing. 

[Stevehr]

correct it still doesn't work , I've had to buy a newer phone to get this to work, the've cut support for older phones i'm afraid.

[Acire125]

First time using fitbit inspire . I seemed to have it all working, but I can't get texts/ calls notification alerts.

I have a Samsung android phone. Need help 

Moderator edit: merged reply

[Andromeda5393]

My device is still not syncing.  Phone is a Samsung galaxy S20+

[DogPatch]

My Samsung Note 8 and my Charge 3 are syncing with no problems

[YotaX]

It is not sync, with no way! 

[Remandee]

Still not working 

[andi3b]

Versa 2 will not sync also

[Sparkle7]

I'm still unable to get my Versa Lite to sync with my S10 and stay paired...its been almost a week and very frustrating!

I am still unable to sync my Versa Lite with my S10.  It has been almost a week, I've unpaired it and bluetooth can't find it. I did factory reset a couple days ago and NOTHING has worked. It is very frustrating and unacceptable I haven't been able to use my watch for this long!

Moderator edit: merged reply

[BetheT]

I have a Charge 3 and note9 and cannot pair my watch with my phone. I have reset phone, watch, cleared bluetooth cache on phone, reset the internet settings on phone, which were suggestions. The fitbit app cannot pair with the charge 3. My phone sees the charge 3...

[Lacyfit]

I have the note 9 and having same issues with my versa 2. Frustrating as
heck. And haven't heard a word from support!

[cdnmusicdiva]

It's been over 2 weeks and the only time I get an update is when my Fitbit is on the charger for 10 to 15 minutes. Over the course of a day, 8AM to 11PM, I lose a good 40 minutes or more. As soon as I remove it from the charger, it loses connection. Most frustrating. Tracks my steps, but sleep results have been off. I've done all the restarts as specified, but it won't stay in sync.

[Remandee]

HiWhere you are told to hold buttons and clear the screen keep them pressed until the fitbit logo comes up ggen continue as normal Sent from my Samsung Galaxy smartphone.

[JuanJoFitbit]

Hi everyone! Thank you for participating in our Fitbit forums. I totally understand how you guys feel about this issue and we appreciate your feedback and comments since this helps us to keep improving.

I'd like you to try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.

Let me know how it goes and I'll be happy to follow up.

[cdnmusicdiva]

Yes, I've done that several times over the past few weeks.