05-15-2017 01:48
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05-15-2017 01:48
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I've been using my FItBit for about a month now. I read the pinned post about location. I have location enabled, and my phone software hasn't been updated since August 2016. An icon has changed on my screen as well. To the right of Sync Now, there is a solid red circle with a white ! inside. If I tap it, the above message pops up. This is the case whether or not the All-Day Sync is turned on. Any suggestions?
FitBit Charge HR
MotoG 2 gen
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05-15-2017 02:15
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05-15-2017 02:15
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I would try restarting your phone and then restarting your fitbit using this procedure:
https://help.fitbit.com/articles/en_US/Help_article/1186/
Give this a few tries as it doesn't always work first time. If it still won't sync after that then there are some more suggestions in this help file:
05-15-2017 02:15
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05-15-2017 02:15
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I would try restarting your phone and then restarting your fitbit using this procedure:
https://help.fitbit.com/articles/en_US/Help_article/1186/
Give this a few tries as it doesn't always work first time. If it still won't sync after that then there are some more suggestions in this help file:
05-15-2017 13:56
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05-15-2017 13:56
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Thanks, Steve. This looks like just what I need.
A suggestion to FitBit staff. Perhaps the pinned post at the top should include a link to these 2 articles.

01-08-2019 20:26
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01-08-2019 20:26
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Every day I spend hours trying to sync my Fitbit charge 2 to my Android. Dies this count as exercise?
Perhaps if I walk back to the store I purchased it it would be beneficial.
It really sucks.
