LG Aristo

[TSmitty]

I got my Fitbit about eight months ago and downloaded the app to my phone. It was working without a hitch, but now all of a sudden, it won't sync to my phone anymore. I contacted Fitbit's support team, and apparently the Aristo isn't on Fitbit's list of compatible devices. Has anyone else had this issue or found any solutions to it? Or does anyone know if the Aristo will be added to Fitbit's list of compatible devices soon?

[JohnnyRow · Accepted solution]

If it has been working with that phone but just started not syncing, my guess is that it's not an issue of the phone not being compatible but a sync problem.  Fitbit's list of compatible phones is not exhaustive as there are several models that work fine but just have not been tested and verified by Fitbit. 

Here are some ideas to help with sync problems.  I sometimes find that just rebooting my phone fixes it.  However it seems there are many people having sync problems right now so perhaps it is a temporary glitch on Fitbit's end.

[nackie]

I have an LG Aristo as well.  When I first set it up, it synced ok for the first couple of weeks.  It never worked with the auto sync, but if i manually did it, I could usually get it to work.  After that it stopped completely.  I've tried restarting my phone, turning off and on the bluetooth on my phone, removing and re-adding my fitbit, nothing works.  I finally pulled out an older phone and every few days turn that on and sync using that.  

[scottish67]

Got mine Sept. No problems till recently. Tried many ways sync. Called them and emailed this morning. Now my Bluetooth cant connect or find it on my phone. But synched today after 4days. I downloaded another app phone as some one said to do. Now bluetooth can't find it

[Gonzenaida]

I have problem syncing my Fitbit Blaze to my Aristo true from LG phone can anyone help me