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LG G7 ThinQ Compatibility

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‎11-19-2018 10:30 - last edited on ‎11-22-2018 07:40 by Moderator Alum

‎11-19-2018 10:30 - last edited on ‎11-22-2018 07:40 by Moderator Alum

I got a new LG G7 ThinQ phone a couple months back and I'm finally trying to get my Charge HR to connect...and according to the website the LG G7 ThinQ is not compatible...does anyone know when the phone will be added to the compatible list?

 

Moderator Edit: Updated Subject for Clarity

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‎11-19-2018 11:39

‎11-19-2018 11:39

Welcome to the forums!

 

No one knows that. It takes time to test all the new phones that are coming out.

 

But hopefully it will get added soon

 

Look around the forums and join in on some of the discussions! Lot's going on!
Hope to see you around!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎11-22-2018 07:39

In response to WendyB

‎11-22-2018 07:39

@JaenneS Welcome to the Fitbit Community! I moved your post to the Android App Board as there are more chances for you to get an answer to your inquiry here. Thanks for taking the time to post on this board regarding your phone's compatibility with Fitbit devices. 

 
The developer team is aware of the need to add new devices to the list of compatible devices. There are some users who can synchronize with non-compatible devices. If your phone meets the requirement of Minimum Supported OS (Android 5.0 Lollipop), you can try the tips on this helpful article.
 
Note that we don't guarantee that the synchronization will be successful as we are still testing on this phone model.  
 
@WendyB Thanks for sharing your help on this thread. 
 
Keep me posted! Smiley Happy
Santi | Community Moderator, Fitbit

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