help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

LG SP200 and Alta HR issues

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-22-2018 08:44

‎06-22-2018 08:44

My wife and i just got new phones and she has been having issues with her Alta HR connecting. She does the force stop, Bluetooth on/off, restarted her phone. I have the Charge 2 and haven't had any issues yet. Any ideas?

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎06-23-2018 00:41

‎06-23-2018 00:41

It may just be that the phone is not supported by fitbit. It isn't listed at www.fitbit.com/devices

 

Having said that it's worth trying a restart of the Alta HR by:

 

  1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your tracker will begin charging.
    User-added image
  3. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
  4. Unplug your tracker from the charging cable.

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎06-23-2018 00:41

‎06-23-2018 00:41

It may just be that the phone is not supported by fitbit. It isn't listed at www.fitbit.com/devices

 

Having said that it's worth trying a restart of the Alta HR by:

 

  1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your tracker will begin charging.
    User-added image
  3. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
  4. Unplug your tracker from the charging cable.
Best Answer
0 Votes

‎06-23-2018 04:41

In response to SteveH

‎06-23-2018 04:41

Hi Steve,

Yes, the start worked. Thanks for your reply.

 

Dave

Best Answer
0 Votes