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Logged out of app, now can't log in and cannot reset password

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‎05-05-2020 14:06

‎05-05-2020 14:06

So somehow, I logged myself out of the app.  I entered my correct password but it did not work to let me log back in.  So I requested a password reset, but never received a reset email. I tried this several times, but never received an email.  Yes, I checked my spam folder and I'm 100% sure I used the correct email.

So as a last resort, I reinstalled the app and re-registered with the same email address and it actually worked.  But now I of course have lost my history.  What is going on?

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1 REPLY 1

‎08-11-2020 11:11

‎08-11-2020 11:11

Hi @connie49 have you been getting your weekly email Fitbit updates?

Go to here to see your registered email address.

Best Answer