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‎07-02-2019 10:32

‎07-02-2019 10:32

I can't seem to log into my account. It says wrong email address or password. I sent a message to change my password, but nothing happens. We pay for such an expensive product, we expect for things to work smoothly. 

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1 REPLY 1

‎07-03-2019 00:53

‎07-03-2019 00:53

Is there a possibility that someone has gained access to your account and changed the email and/or password. If so, then the following help file is worth reading:

 

https://help.fitbit.com/articles/en_US/Help_article/1969/

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