09-10-2021
21:39
- last edited on
09-11-2021
11:14
by
SilviaFitbit
09-10-2021
21:39
- last edited on
09-11-2021
11:14
by
SilviaFitbit
I've had the Charge 2 for a few years but just recently deleted the app from my LG phone by mistake. I went back to the Play Store and could not find it again. How can I reinstall the app onto my phone. It is Android 7.
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
Best Answer09-10-2021 21:44
Diamond Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
09-10-2021 21:44
Hi @pgy127 the minimum requirement for Android is 8, so you won't find the older app in the Play Store. Do you have another device that can be used to set up and sync?
09-10-2021 21:44
Diamond Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
09-10-2021 21:44
Hi @pgy127 the minimum requirement for Android is 8, so you won't find the older app in the Play Store. Do you have another device that can be used to set up and sync?
09-11-2021 17:41
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
09-11-2021 17:41
You should be able to find an archived version @pgy127
Best Answer
09-12-2021
07:45
- last edited on
08-28-2024
09:52
by
MarreFitbit
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
09-12-2021
07:45
- last edited on
08-28-2024
09:52
by
MarreFitbit
Welcome to the Fitbit Community, @pgy127! I appreciate your assistance @Odyssey13 and @Rich_Laue.
@pgy127 If you have Android 7, you might find an older version of the Fitbit app as @Rich_Laue mentioned but since a new version of the Fitbit app was released recently, this could have been removed the old one from the Play Store.
As @Odyssey13 said, the minimum requirement is Android 8. So I recommend you to check if your LG phone can be updated to Android 8 on your phone's settings so you can download the Fitbit app again.
Hope this helps.
09-12-2021 17:01 - edited 09-12-2021 17:05
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
09-12-2021 17:01 - edited 09-12-2021 17:05
I'm confused: this post by @KateFitbit states that version 3.43 (hence supporting Android 7) should be still available in the Play Store although it won't receive any further update. This shouldn't be any problem as Charge 2 won't support the latest features anyway.
Best Answer