Lost 2 weeks data

[Shan_lovecc]

I synced my fitbit flex 2 on 1/10 and found that my data(steps) was not upload to the apps. (Last sync was 17/9.)

From 18/9 to 30/9, all the data are blank. Step all show "0". However, data from 1/10 onward can sync and keep updating.

Can anyone help me with this problem?

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @Shan_lovecc, welcome to the Community Forums!

Thanks for bringing this to my attention. To better assist you with this, can you please let me know if this was the first time you experienced such situation? Also, did you made sure that your Flex 2 was charged during the September 17th to September 30th period? If you haven't already done so, I recommend you to restart your device to refresh its performance and check our help article: How do I add, edit, or delete Fitbit data and activities? to log the steps that were not synced.

Keep me posted and let me know if you have any additional questions.

[Shan_lovecc]

Thank you for your reply.

I am sure my Flex 2 was charged during that period of time.

The lights showed that I walked 10000+ steps most of the time.

I tried to restore the apps, reconnect the device and refresh. However, it still don't sync.

Anyway, thank you for your help. ^_^

[RicardoFitbit]

You're welcome @Shan_lovecc, thanks for you reply. Sorry for the delay in responding.

Thanks for the details that were shared in your post. Can you please let me know which mobile device are you using with your Flex 2? You can try the following steps too:

1. Restart your Flex 2.
2. Please on the phone, go to Settings > Bluetooth, and remove all the connections that exist with the device. (Forget device, ignore or unpair depending on the version of the operating system of the phone).
3. Turn off the Bluetooth and restart the phone. (Switch off and on again).
4. When the mobile device is back on, turn the Bluetooth on again but do not attempt to connect to the Fitbit from here.
5. Go on the app and try setting up the Flex 2 as a new device.

I'll be here, looking forward to your reply.

[Shan_lovecc]

I tried your steps. Unfortunately, it seems the Bluetooth of my flex 2 got problem. Both of my phone cannot "search" and connection flex 2. However, it works last week.

My device is Samsung galaxy S5 and Nokia 9.
Thank you for your help. I will try again coming few days.

[RicardoFitbit]

Thanks for your reply and update @Shan_lovecc.

I appreciate the time you spent troubleshooting this situation with me, seems odd that you're unable to sync your Flex 2 even after trying the previously mentioned troubleshooting steps. Please keep me posted and let me know the outcome of this situation, you can also try syncing with a computer if by any chance both mobile devices are still not connecting with your Flex 2.

Don't hesitate to contact me back with any additional questions you may have.