Lost Info on Dashboard

[Blushard]

The latest update has caused half of my dashboard to dissappear. It now begins with Calories Burned. There is no sync info, steps, floors, etc.

I've already uninstalled, reset the phone and reinstalled the app, to no effect.

[Blobboy]

I just had the same issue. I've sort help help from the spport team. Did you get any assistance?

[Blushard]

Your reply is the only one I've gotten so far.

[chloe_nycs]

Same problem here. I wish someone can shed us some light

[NLConvery]

I'm having the exact same problem and have also reloaded the app. Were you able to figure out how to resolve the problem?

[Blobboy]

Hi all, just wait for the support team to get back to me. I'll advice once I get feedback.

[chloe_nycs]

I have reply from the customer support yet. Their email said it will take at least 2 days due to the volume of quiries.

[chloe_nycs]

I mean "No reply"

[Blushard]

Still nothing on my end. Obviously this is affecting multiple people.

[chloe_nycs]

I ended up creating a new account as if I am new to Fitbit. Which means, I can't finish 2 of my ongoing challenges with friends and workmates. Not happy.

[xtradrive]

I was experiencing the same problem with the missing data but it appeared to solve itself when I rebooted my phone.

I should mention: I uninstalled and re-installed the fitbit phone app twice; and I also left my phone off for a number of hours -- I don't know if either of those actions had any bearing on the error being resolved on my phone.

So very frustrating that every time there is an update there are performance issues of some sort.

[Greener]

I have had the same issue and just emailed support help. Not that this really helps bit thought it was just mine tried rebooting phone but nothing.

[Blobboy · Accepted solution]

Good news folks. I got all my dashboard setting back. I was wondering why my calories were not aligned with my tracker. I logged into my fitbit account on my table and saw that it had no divice paired.

I saw that before but I might loose all mydata if I repaired the tracker. I couldn't remember my 4 didget pin number.

Today I bit the bullet and repaired my tracker. It easy, just follow the steps as advised on each screen. Then BANG! The dashboard was back to full display.

So, log into your fitbit account or via you phone and see if your tracker is paired. If not, you'll need to pair it again and you should be right again.

Goodluck and post if you are successful. I'd like to see if I was able to help.

[Blushard]

My Fitbit had lost pairing with my app. I've set my device up again and now it's reporting fine.

[NLConvery]

Same here.   I've uninstalled, reinstalled and reset my phone.    Still the same   😞

[Blobboy]

Try to pair your tracker again. I believe when the update was switch on it disconnected the pair of your tracker to your android device it was linked too.

[Blobboy]

Good to hear Blushard. Have a great day!!!

[ErickFitbit]

@NLConvery Have you tried to re-pair your tracker like what worked for @Blushard@Blobboy?

[Melomagee]

How do you really pair the tracker

[Blobboy]

Hi NLC. Try to re-pair your devices together. Follow my instructions and you shouldn't have an issue.