Lost REM sleep information

[netty1]

did anyone lose the rem sleep total in the sleep app? now I don't have any useful data into my sleep stages if anyone has a suggestion I would really appreciate it😒

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @netty1, it's nice to see you again participating here in the Community Forums, welcome back!

Thanks for bringing this to my attention, the information that was shared in your post is really appreciated. To better assist you with this, can you please let me know when was the first time you experienced such situation? If you haven't already done so, please try the following troubleshooting steps:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the Android version is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.
7. Let me know if the issue persists.

Keep me posted and let me know if you have any additional questions. 

[netty1]

ok I have done all that is suggested and will let u know in the morning if
it works but after reading all the community comments I really believe it
is on the fitbit end of things like maybe it happened when the techs did an
update cuz mine stopped reading on Monday dec 2 and it sounds like the rest
of the people started having the same problems in that week and I really
would appreciate it being fixed cuz if not I wasted my money on the fitbit
for that purpose( I joined Nov 29 of 2019 ) but I would appreciate an
honest answer if possible.
thank u

[netty1]

nothing worked!!! now it is the fitbit teams turn to fix it!

[Lilbiddy]

Sorry to say but I think your next move is to try contacting customer support. Because whatever high schooler is playing with the app never takes any notice of our comments or suggestions. If customer support can't sort out your problem hopefully you are still under warranty. 

[netty1]

already contacted them and I'm getting the same answers every time I talked
to them:
try to reboot and uninstall and install blah blah blah... everyone's fitbit
began having problems on about Dec 2 so I believe it is on their end and
they are wanting people to pay for the premium package and this is how they
are doing it because no one wants to pay anymore money than they
already have!!

[RicardoFitbit]

Your reply is appreciated @netty1, it's a pleasure for me to continue assisting you today. My apologies for the delayed response. 

@netty1 Thanks for sharing your personal experience with us and troubleshooting this situation. Since you already contacted our Support team about this, my best advice for you will be to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

@Lilbiddy Thanks for your support and the helpful information that wads shared in your post. 

See you around.