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Lost exercise tracking!

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‎03-15-2017 10:59

‎03-15-2017 10:59

Why am I losing my exercise tracking? Twice now I've tracked my walks, seen them, then they've disappeared. 

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5 REPLIES 5

‎03-16-2017 03:39

‎03-16-2017 03:39

I'm having this too - I think the auto tracking on the wristband is overwriting my runs. Are you tracking your walks directly from the app like me?

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‎03-16-2017 04:02

‎03-16-2017 04:02

It happens to me as well. The last 3 runs did see the map and everything when i stopped, but later on it just keeps the track without the gps data. It seems that the band data overrides the information from the app. Also I have noticed that the audio it is weird, it is a broken english.

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‎03-16-2017 06:35

In response to SunsetRunner

‎03-16-2017 06:35

Yes, I set the tracking and then at end of walk it shows it, then disappears! It used to work and it's so annoying. Is yours the same? I've uninstalled and re installed, going off for another walk today in hope it's reset itself 


Sent from my Samsung device
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‎03-17-2017 06:42

In response to okset

‎03-17-2017 06:42

Update for you, I uninstalled the app, then reinstalled it, and it's worked  😀


Sent from my Samsung device
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‎03-17-2017 10:45

In response to Dawny25r

‎03-17-2017 10:45

I was having these same issues, including the calorie count not being correct. I tried uninstalling and reinstalling but this didn't work. I went for a 1/2 hour walk today and it tracked on the Fitbit showing I burned 195 calories but the app only shows I have burned 59 calories all day and my exercise (treadmill selected) is missing.

 

Can anyone offer some advice?

Thank you,

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